• faqfrequently asked questions •
We are here to help.
Account
How can I retrieve or change my password?
If you’ve forgotten your password, we will be happy to send you a new one. Go to the My Account section and click on the Forgot Password link. Please enter the email address you used to create your account and we’ll send you a temporary password to the email address.
Exchanges & Returns
What is your return policy?
- Online Purchase Returns
- For your convenience, all returns may be made via mail or in our store. We will gladly accept returns on any non-sale, unopened or unused merchandise in new or unused condition with your original receipt or packing slip within 30 days from the date you originally received your package* (please see return refund options below). Any returns made without an original receipt will be returned in the form of an e-gift certificate at the current retail price of the merchandise.
- Store Purchase Returns
- We will gladly accept returns on any non-sale, unopened or unused merchandise in new or unused condition with your original receipt for full merchandise refund within 7 days from date of purchase. Thereafter, up to 30 days we will happily offer an exchange or credit in the form of an e-gift certificate Any returns made without an original receipt will be exchanged in the form of an e-gift certificate at the current retail price of the merchandise.
- Gift & Registry Returns
- All gift returns will be issued a merchandise credit in the form of a gift certificate; no cash refunds are available.
- For more details, please visit our Returns & Exchanges detailed page here
How do I start a return online?
We’re happy to help! Please log into your account on babybraithwaite.com and click into the order you wish to submit a return for. You'll find a “Request a Return” button in the upper right-hand corner. Please proceed with the prompts and our fulfillment team will review and approve it right away to get that process started for you.
How do I make an exchange for an online order?
We’d be happy to help you with your exchange!
The easiest way to move forward is with a return and repurchase approach. If you’ll log into your account and select “Request a Return” for the items you’d like to send back, we’ll email you a return label. Once you’ve done that, you can go ahead and place a new order for the items you’d like instead.
As soon as we receive your return, we’ll promptly refund your card.
How do I make an exchange for a gift I received?
We’d be happy to help you with your exchange!
The easiest way to move forward is to email care@babybraithwaite.com. Please provide us with the details of your order- who you received the gift from, an order number if you have it as well as what you would like to exchange it for and our fulfillment team will review and get that process started for you.
Gift Registry
What gift registry services do you provide? What are the benefits of creating a gift registry with baby braithwaite?
Read our full list of registry Frequently Asked Questions at Registry 101.
Gift Wrapping
Do you offer gift wrapping?
Yes, baby braithwaite gifts are wrapped in our beautiful white drawstring gift sacks complete with a handwritten gift note for an additional charge of two dollars. Some large or irregular shaped items may be wrapped in our lovely dot cello with ribbon.
We are unable to wrap some large and oversized packages, like gigantic teddy bears!
Gift Cards
How do I use my online gift card? Is it possible to use it for an in store purchase?
our gift cards may be redeemed both online or in store. To redeem your gift card online in the Checkout section of the Shopping cart, enter your gift card code in the prompted “discount or gift card code” box on the Summary Page.
Ordering
What forms of payment do you accept?
baby braithwaite accepts American Express, Visa, MasterCard and Discover and ApplePay
Will I be charged sales tax on my order?
Online purchases shipped to Georgia and North Carolina will have sales tax automatically applied. These taxes are calculated by state and local tax laws, and are subject to change as the legislation evolves.
Can item I purchased is on back order. Can I cancel it?
Yes! If an item you purchased is on back order and hasn’t yet shipped, you can cancel your order for a full refund. Please contact customer care at 1.855.294.2109 to assist you with this.
Can I edit or update my order once I have completed the online check out process?
Please call us toll free at 404-869-8665 and our Customer Care team will work with you to make any necessary changes.
Can I return something purchased with a Gift Card?
Yes. We will provide your refund in the form of a Gift Card.
Gift Requests & Personal Shopping
Can you put a gift together for me?
Our concierge team would love to be of service! Visit our concierge gift form page, fill out the information requested and a member of our team will be in touch!
Do you offer personal shopping?
Absolutely! Visit our personal shopping request form, fill out the requested information and a member of our concierge team will be in touch shortly.
Helping Mamas
What items do you accept for donations for helping mamas?
We gladly accept any opened or boxed diapers and pull ups, wipes, new pacifiers, formula, and breast pumps.
When can I drop off my donations?
We are happy to accept your donations during our regular store hours: tuesday-saturday 10-4pm
What if I have larger items that I would like to donate that do not fit your donation criteria?
You can reach out directly to Helping Mamas to arrange a direct donation drop off to their location. We advise you contact them via email to arrange the drop off: https://helpingmamas.org/
Do you ever do a larger donation drive on their behalf?
We do annual donation drive at the end of the year! Stay tuned to instagram in the fall season on how you can donate, contribute or help with the event.
A note on the photography featured on our site
Images featured on our site and in our Atlanta shop are all the work of Alice Park Photography.
Click here to learn more about Alice and her services.
