• faqfrequently asked questions •
We are here to help.
Account
How can I retrieve or change my password?
If you’ve forgotten your password, we will be happy to send you a new one. Go to the My Account section and click on the Forgot Password link. Please enter the email address you used to create your account and we’ll send you a temporary password to the email address.
Gift Registry
What gift registry services do you provide? What are the benefits of creating a gift registry with baby braithwaite?
Read our full list of registry Frequently Asked Questions at Registry 101.
Gift Wrapping
Do you offer gift wrapping?
Yes, baby braithwaite gifts are wrapped in our beautiful white drawstring gift sacks complete with a handwritten gift note for an additional charge of two dollars. Some large or irregular shaped items may be wrapped in our lovely dot cello with ribbon.
We are unable to wrap some large and oversized packages, like gigantic teddy bears!
Gift Certificates
How do I use my online gift certificate? Is it possible to use it for an in store purchase?
our gift certificates may be redeemed both online or in store. To redeem your gift certificate online in the Checkout section of the Shopping cart. Enter your gift certificate code in the prompted “discount or gift certificate code” box on the Summary Page.
Ordering
What forms of payment do you accept?
baby braithwaite accepts American Express, Visa, MasterCard and Discover and ApplePay
Will I be charged sales tax on my order?
Online purchases shipped to Georgia and North Carolina will have sales tax automatically applied. These taxes are calculated by state and local tax laws, and are subject to change as the legislation evolves.
An item I purchased is on back order. Can I cancel it?
Yes! If an item you purchased is on back order and hasn’t yet shipped, you can cancel your order for a full refund. Please contact customer care at 1.855.294.2109 to assist you with this.
Can I edit or update my order once I have completed the online check out process?
Please call us toll free at 1.855.294.2109 and our Customer Care team will work with you to make any necessary changes.
Can I return something purchased with a Gift Card?
Yes. We will provide your refund in the form of a Gift Card.
Helping Mamas
What items do you accept for donations for helping mamas?
We gladly accept any opened or boxed diapers and pull ups, wipes, new pacifiers, formula, and breast pumps. We also will accept gently used bibs, blankets, towels and washcloths.
When can I drop off my donations?
We are happy to accept your donations during our regular store hours: tuesday-saturday 10-4pm
What if I have larger items that I would like to donate that do not fit your donation criteria?
You can reach out directly to Helping Mamas to arrange a direct donation drop off to their location. We advise you contact them via email to arrange the drop off: https://helpingmamas.org/
Do you ever do a larger donation drive on their behalf?
We do annual donation drive at the end of the year! Stay tuned to instagram in the fall season on how you can donate, contribute or help with the event.
A note on the photography featured on our site
Images featured on our site and in our Atlanta shop are all the work of Alice Park Photography.
Click here to learn more about Alice and her services.
