• returns & exchanges •
Online Orders Shipped to Customer
For your convenience, all returns may be made via mail or in our store. We will gladly accept returns on any non-sale, unopened or unused merchandise in new or unused condition with your original receipt or packing slip within 30 days from the date you originally received your package* (please see return refund options below). Any returns made without an original receipt will be returned in the form of an e-gift certificate at the current retail price of the merchandise.
In-Store Purchases & Online Orders Picked Up In Store
We will gladly accept returns on any non-sale, unopened or unused merchandise in new or unused condition with your original receipt for full merchandise refund within 7 days from date of purchase. Thereafter, we will happily offer an exchange or credit in the form of an e-gift certificate. Any returns made without an original receipt will be exchanged in the form of an e-gift certificate at the current retail price of the merchandise.
Gift & Registry Returns
All gift returns will be issued a merchandise credit in the form of a gift certificate; no cash refunds are available excluding monogrammed or personalized items, sale merchandise, seasonal holiday items, gift packaging or gift cards.
Return Policy Exceptions
Please note all purchases on furniture, custom orders, personalized gifts, and holiday items are final and cannot be returned. All sale and promotional purchases are final; no refunds or store credits available. Baby Braithwaite reserves the right to refuse any return if they do not meet our return requirements.
Seasonal Merchandise Returns
Seasonal merchandise is eligible for return and/or exchange for store credit from date of purchase until two weeks prior to the seasonal holiday.
Returns For Damaged Or Defective Products
We’re so sorry! If you received an item that is damaged or defective, or you received the wrong item, please email care@babybraithwaite for assistance with your return.
need to return or exchange?
We want every baby braithwaite order to feel just right. To begin a return or exchange, please use our online portal below.
a note on our return policy
We gladly accept returns of eligible merchandise in new and unused condition with original receipt or packing slip. Online orders may be returned within 30 days of delivery. In-store purchases and store pickup orders may be returned within 7 days for refund; thereafter for exchange or store credit. Gift returns are eligible for store credit
Please note that personalized items, furniture, custom orders, sale merchandise, holiday items, gift cards, and gift packaging are final sale.
